PAI was formed in 1984 when a national medical professional society asked PAI’s president to help move its headquarters from Minneapolis to the Washington, DC, area. This organization, founded in the 1920s, wanted to re-establish itself as a strong international society with an effective and responsive professionally managed headquarters. It recognized that to achieve its objectives, staff leadership and modern technology would be needed, and locating in Bethesda, Maryland, near the National Institutes of Health (NIH), would add to its identity as a major society in clinical research and practice.
Over a 12-year period we helped this professional society:
- increase its budget from $400,000 to over $2 million;
- grow its membership by over 70% to almost 5,000;
- build attendance at its annual conference from 1,800 to over 3,500;
- expand the scientific exhibition from zero to 200 booths;
- add a foundation to support research by young investigators; and
- initiate a successful biennial conference outside North America.
From this initial experience and our successes since then, we have learned that the organizations we can help most are professional societies in the health professions and biomedical research disciplines with memberships between 500 and 2,000, budgets between $400,000 and $2 million, and attendance at annual conferences between 300 and 2,000. Many societies of this size are seeking ways to increase membership, improve conference attendance, and establish a stronger financial base.
So, if your society fits this profile and you believe it is not fulfilling its potential, please contact us for a no-obligation and confidential consultation. We will be very candid about our impressions and what actions you might take, both with and without PAI’s management.
Our Guiding Principles
Ethical business – to join with our clients in an honest, reliable and trustworthy business relationship, through ethical, transparent business practices.
Delivering for our clients – to earn the continued loyalty of our clients by consistently demonstrating why we are the first choice for quality, service and value in association management services.
Developing our people – to recognize the diversity and contribution of our people. Acknowledging our challenging work, we seek to provide opportunities and support for everyone to develop, learn and succeed.
A focus on performance and efficiency – to deliver the highest quality services while driving efficiencies on our client's behalf.
Openness, trust and integrity – we set the highest ethical and professional standards – always. We want all our relationships to be based on honesty, respect, fairness and a commitment to open dialogue and transparency.
Passion for quality – we are passionate about delivering on superior association management services to our clients and take pride in achieving this. We look to replicate success, learn from mistakes and develop the ideas, innovation and practices that will help us improve.
Teamwork – we work as a team. We value the expertise, individuality and contribution of all colleagues, working in support of each other and readily sharing good practice, in pursuit of shared goals.
Responsibility – we take responsibility for our actions, individually and as a company.
Can-do attitude – we take a positive and commercially aware "can-do" approach to the opportunities and challenges we face.
PAI is an AMCI-accredited management company
As a firm with extensive experience with credentialing programs, PAI has long understood and believed in the value of accreditation programs as a means of quality assurance of association management companies (AMC).
The Association Management Company Institute (AMCI) administers the international accreditation program for AMCs. Under the guidance of the American National Standards Institute (ANSI), AMCI developed a Standard of Good Practices for the Association Management Industry. The ANSI/AMCI Standard was designed to collectively enhance management practices across AMCs and to assist professional AMCs in the establishment of internal quality service systems.
The AMCI Accreditation Program provides a detailed process for evaluating and improving internal operating procedures and service delivery methods from which every AMC (and its clients) will benefit. AMCs who have adopted the Standard have made a commitment to uphold and deliver the highest level of customer service using a documented set of best practices in these areas:
--Client Contracts: Review Procedures and Requirements
--Servicing the Clients and Service Delivery Procedures
--Evaluation of Services
--Financial Management and Internal Controls
--Employee Recruitment and Selection
--Employee Training and Professional Development Procedures
--Subcontracting and Purchasing Requirements
--Record Keeping Requirements/Continuity of Operations
--Internal Audit Procedural Requirements
An AMCI accredited-AMC has invested significant time and money to meet or exceed the requirements, and organizations can be assured that accredited AMCs demonstrate a high level of professionalism and responsibility. Achievement of AMCI Accreditation demonstrates an AMC's commitment and ability to deliver consistent quality service to present and prospective clients.
The AMCI Accreditation Program is the most comprehensive and rigorous in the association management industry. Among the 500-plus AMCs worldwide, less than 80 have achieved AMCI Accreditation.
PAI originally achieved AMCI Accreditation in 2012 and was re-accredited for another five years in March 2017.