We take accounting and the financial management of our clients very seriously, which results in accurate monthly financial statements compared to the approved budget. Both the account executive/executive director and our controller, who is a CPA, supervise this service. PAI's president also personally reviews the monthly financial statements before sending them to the client's board or finance committee. As another aspect of good financial practice, we require that every client society have an annual audit by an outside CPA who reports directly to the board.

We believe, and our experience supports, that taking care of members, by being responsive to their concerns as customers, will help retain their loyalty to a professional society. PAI is customer/member-friendly. All PAI employees are sensitive to good customer relations and understand the need to keep members satisfied. PAI will assume responsibility for three dues billings at the beginning of each membership/fiscal year with updates to the membership database as needed throughout the year. We will carry out membership demographic updates within the dues billing schedule and update the database as information becomes available throughout the year. Our software provides ready reports for membership directory sub-divisions and we are experienced in posting to a "members only" section on the Web site or working with local printers for a cost effective annual membership directory.

The PAI office will become your society's office, and will provide the society an identity in the heart of medical research funding and federal government activities. There is a US Postal Service office in our building complex where all mail sorting is carried out. Knowledge of PAI's clients by the postal workers assures that even poorly addressed mail will reach us. Postal service mail pick-up occurs twice each weekday, and once on Saturday, and Federal Express and other express delivery services have daily pick-up in our building. There is adequate filing for current society files, and we make arrangement for storage of a society's archival files in an air-conditioned facility within a short drive of the office.

PAI has 40 DID (Direct Inward Dial) trunk lines, and your society will be assigned a unique telephone number which will be answered in the name of the society. Society leaders will have immediate access to key staff members by using direct-dial numbers to their desks. In addition, the "General Mailbox" is accessed every business morning and messages are distributed to the staff person responsible, or to an officer or volunteer as appropriate. The fax machine is available 24 hours a day, using a dedicated line. E-mail messages are accessed throughout the day, and responded to in a timely manner or forwarded to the appropriate officer for action. And when staff members are out of the office, such as at a meeting, they are able to access their voice and e-mail messages for timely responses.

We will bring experienced association management to your society. Under the typical scenario, one of PAI's account executives will become your society's Executive Director. All PAI account executives have extensive experience and knowledge of association and professional society management and healthcare. The account executive/executive director will be indistinguishable from a society employee, and will do whatever is necessary to assure that the society meets its goals within the scope of the services provided by management. Above all, the account executive/executive director will assure that all services are provided in a way that presents the society in the highest quality manner, worthy of the organization and accessible to its members, as well as that all activities are in compliance with the society's bylaws and policies, and local, state and federal laws. In addition to the account executive/executive director, PAI's president will stay actively involved with your society's leadership, including attending some board meetings to remain current about the society's programs and to assure continuity in the event of a change in account executive/executive director.